Infomaniak or PlanetHoster for moving WordPress while keeping your mailboxes?

Move a firm's site without interrupting its mail

A consulting firm is transferring its WordPress site to a new host. The site presents services and receives enquiries through a form. Five people each use a mailbox on the same domain, and the team wants to keep the same addresses after the switch. The domain can remain with its current provider. The choice concerns site hosting, possible mailbox migration and the budget for the next two due payments.

The compared offerings are Infomaniak Web + Mail and a PlanetHoster The World Ultra Web Project. Both host WordPress and advertise mail services. Infomaniak presents a package with five addresses and hosting in Switzerland. PlanetHoster organises hosting by projects, region choice and a two-year promotion. The scenario's scope is identical on both sides. It includes one site, five mailboxes, retaining the domain and a copy for checking rollback.

The public pricing and terms record dates from November 10, 2026. This is a documentary comparison. Before deciding, record file size, database size, each mailbox's volume and the DNS owner's name. This inventory suffices to determine whether the move can be limited to the site or mail also needs transferring.

Web + Mail from CHF 13.20 excluding VAT per month

Infomaniak displays Web + Mail from CHF 13.20 per month excluding VAT, with five expandable addresses and 250 GB of web disk space. The web-hosting grid initially provides twenty sites, excluding domains. For the firm, this capacity may help isolate a copy in another installation, subject to checking hosting rights and actual available space. Domain pricing is handled separately if the domain is transferred.

The dedicated page states advance payment for at least one year. Twelve months at the starting price gives CHF 158.40 excluding VAT. Check the first charge and exact next-cycle amount for the configuration and billing country. When automatic renewal is active, the FAQ advertises an initial payment attempt fourteen days before expiry. Package and domain may have different dates.

Web capacity and email space correspond to two services. The package page advertises mail space without a quantified overall quota. For migration, also check attachment size, folder rules and import terms. A firm retaining mailboxes with its current provider may also price web hosting alone, displayed from CHF 10.91 excluding VAT per month. This latter price provides a reference for the separate scenario and does not change the offering compared in the table.

The World Ultra at €5.49 including VAT per month over 24 months

The French The World storefront advertises an Ultra Web Project at €5.49 per month over a promotional twenty-four-month cycle. Multiplication gives €131.76 for this cycle. French terms state tax-inclusive prices. Confirm the payable amount, any options and due date in the summary. The same headline also applies to a package of ten Standard projects. Distinguish these two configurations when choosing the offering.

Ultra is presented as semi-dedicated and includes 100 GB of NVMe or SSD disk space plus 500 GB of S3-compatible N0C object storage. Use the project disk to measure space available for files and database. Object storage can hold data compatible with that access method. Adding both allowances together would yield a volume that does not correspond to WordPress space.

The World storefront does not price renewal of this configuration. French terms state automatic renewal by default. They require deactivation no later than thirty days before expiry and, for card payments, a charge fifteen days before it. The advertised sixty-day guarantee is subject to terms, including a possible deduction for the free domain and a refund potentially issued as credit. Record terms attached to your offering before committing for two years.

Check the site's region and that of its copies

Infomaniak advertises hosting of the package's site and mailboxes in Switzerland. The World page presents Paris, Lausanne and Montréal among others. Creation help describes a choice between Canada and a combined France-and-Switzerland option. For the Ultra project examined, check the region actually assigned and request city confirmation if it matters to the firm.

Record site location, copy location and mail-processing terms separately. PlanetHoster advertises backups in a remote centre. The country of the centre receiving copies remains to be specified for the selected project. Also inventory external form, analytics or message-sending services. They may process data independently of site hosting.

For the firm, one way to make this criterion decisive is to record requirements by service. If only web production must be in Switzerland, check that line in both proposals. If mailboxes and copies must also remain in a specific area, request confirmation for those elements before scheduling transfer.

Define the five mailboxes and form routing

Web + Mail advertises five addresses. PlanetHoster advertises unlimited addresses. To compare the same use, count five mailboxes with individual logins, necessary aliases and a form-receiving address. Ask how volumes are counted, which sending limits apply and which folders can be migrated. The presence of five addresses is insufficient to confirm history migration.

If mail stays in place, record MX records and authentication settings. Changing the site's destination must preserve those settings. Also identify WordPress's sender and sending method, because they may depend on old hosting even when mailboxes are elsewhere. At the destination, check the form with a control address and compare the received message with the saved enquiry.

If mailboxes move, prepare the destination with five users and aliases. Import necessary folders before the switch. Arrange a second transfer of messages arriving between import and route change. Check external receiving and sending, plus the presence of an old folder in every mailbox. Keep old access until users have validated their history.

Provide useful access without sharing the owner account

Infomaniak specifies that Manager rights apply to the entire hosting account: inviting someone to this hosting gives access to its sites. For an editor responsible for one WordPress site, a WordPress role may therefore be more appropriate. Documentation also mentions folder-limited file access for certain needs. To separate rights across several sites, use roles and restricted access at the appropriate level.

At PlanetHoster, project-based organisation forms part of the current presentation. Nevertheless, check exact account and N0C permissions for every participant: billing, domains, mail, files and backups need not necessarily be entrusted to the same person. Advertised isolation of project resources alone does not prove that every permission matches your organisation.

The firm retains a trusted administrator and a recovery address independent of transferred services. The provider receives useful site or project access during migration. Someone responsible for publishing can be limited to a WordPress role. At handover, check that everyone knows which interface to use, then remove rights and temporary access no longer needed.

Prepare the working copy and assign maintenance

Both providers offer WordPress installation paths, but obtaining an installation does not complete maintenance. Extensions still need selecting, the theme maintaining, forms checking and accounts managing. Assign these tasks before moving a site already maintained by a provider. Host automation may facilitate a procedure without replacing verification of its result.

For multiple sites, distinguish capacity and responsibility. At Infomaniak, hosting resources are shared between its sites. At PlanetHoster, the project is the unit highlighted in the new organisation. This does not justify turning a priority-resource claim into a performance measurement. Record each application's needs, particularly imports, search and media, and ask which caps apply to the chosen configuration.

Create a test installation at a distinct target with its own database and protected access. Compare PHP versions, active extensions and sending configuration between source and destination. Disable sending and integrations that could transmit a real enquiry. The copy is ready when administration, pages, any search and the control form work with expected data.

For updates after the switch, designate who backs up, installs and validates. Plan a restore point immediately before changing the theme or forms. If a code change suffices to correct an incident, retain new content and already-received enquiries. Decide on a full return to an old database knowing which data must be recovered.

Compare backup windows and recovery procedures

For Infomaniak web hosting, the guide describes daily copies and the latest seven dates in Manager. Some Web Applications have different history. Open hosting in Manager, then Restoration. Advanced mode lets you select affected sites and databases. Simple mode targets the entire hosting account. Affected sites enter maintenance, and file and database copies may date from different moments.

PlanetHoster advertises encrypted daily backups retained for forty-five days on the current The World range. In N0C, the guide describes selecting a date and downloading or restoring the MySQL database. It also documents selecting files to reinstate. To recover an isolated item, first retain its current state and work on a copy when the account permits. Check accessible dates on the project and the archive's scope.

For both offerings, export files and SQL to a private space separate from hosting. In a register, record the restore-point date and affected site and database. To check recovery, open administration, a page containing media and the control form. Handle mailboxes in parallel under their own restoration rules. Seven- and forty-five-day web windows do not indicate the history of recoverable messages.

Choose the support channel for switch-over day

Infomaniak's support grid displays weekday telephone support from 9 to 18 for the included offering. Its table indicates different email hours. Check the channel and assistance included in your plan, especially if the switch is planned in the evening or at a weekend. Premium plans have their own terms and may change the budget.

The World advertises continuous human support in French, with priority on Ultra. Response times and intervention types depend on the request. Separately identify who can help with the platform, who corrects WordPress code and who performs mailbox operations.

Prepare the project name, time, last action and state of received enquiries. For restoration, add the desired date and list of items to recover. This preparation lets you request targeted intervention and check what was reinstated, whichever provider you choose.

Retain the existing WordPress site during migration

PlanetHoster presents AI-assisted WordPress creation, with writing and image suggestions. Infomaniak offers separate paths for WordPress and Site Creator. For the firm, the priority is retaining the current site, useful URLs, forms and editing capability. Work can begin with a copy of the existing WordPress site.

If the team later uses writing assistance, choose a test page and review names, services and contact details. Check usage limits before transferring working documents. For the migration compared here, service cost, access, mail and recovery remain measurable criteria to request in the quotation.

Organise the switch and retain a rollback option

Infomaniak documents several WordPress transfer paths, including extension-based migrations. PlanetHoster advertises included incoming migration and mentions files, databases and emails. For assisted handling, specify the old panel, volume and folders to copy. Confirm responsibility for the latest data and validation. Quotations on both sides must cover the same scope.

When mail remains with the current provider, first validate the site at a private destination, then prepare changes only to the site's records. When mail follows the site, use a separate window if the team can. This lets you verify each change separately and reduce the number of settings to restore if a check fails.

For rollback, retain the previous DNS zone and keep the old service active during validation. If the new site fails an essential check, point site records back to the old target and record enquiries that may have arrived at the new one. If mailboxes fail, keep copies on both sides before restoring the old route. Team handover must specify which service is authoritative for each data item.

• Before the switch, record current records, export WordPress and check the five affected mail logins.
• At the agreed time, transfer recent changes and messages, then apply the prepared changes.
• From an external connection, open the site, send a control enquiry and verify receipt at the expected address.
• Close the old service after data validation and checking separate domain, messaging and option deadlines.

Decide on the same scope and correct due dates

First choose whether the firm wants to move only the site or also migrate its mailboxes. If addresses must join a package hosted in Switzerland, compare the five accesses included in Web + Mail with Ultra project terms in the confirmed region. If support outside office hours is decisive, check that the advertised channel and intervention scope match the switch-over window.

Present both amounts with duration and tax treatment. For Infomaniak, the CHF 158.40 excluding VAT reference is a twelve-month projection at the starting price. For PlanetHoster, €131.76 including VAT corresponds to the promotion calculated over twenty-four months. Separately record domain, options, any mailbox migration and requested renewal amount. The cost of a subsequent period remains to be obtained for both offerings.

Before closing old hosting, ask another person to locate the site copy, identify the DNS owner and send a message from their mailbox. If they can locate access and perform these checks, migration can be handed over to the team with an explicit budget and responsibilities.

Further reading

• Choose a WordPress migration or staging tool
• Compare WordPress backup tools
• Check your WordPress form’s sending route